Delivery & Returns
We are currently offering the following shipping options:
UK Saver Delivery – £1.99: 3-5 working days
UK Standard Delivery – £3.99: 2-3 working days
FREE UK Delivery on orders over £50
Republic of Ireland - £7.99
International Delivery - £10.99
Please note – a signature will be required on delivery
We hope you love your purchase but we understand there are reasons you may wish to return your item/s.
To return an item, you have 2 options:
PRE-PAID TRACKED RETURNS WITH ROYAL MAIL
Copy the below link and paste into your browser:
- Complete the Royal Mail form online using the above link
- Print off the pre-paid tracked return label and attach this to the front of your parcel
- Complete the returns form that comes with your order and wrap this with your returned item/s securely in the original packaging
- Take the parcel to your nearest Post Office
PLEASE NOTE: We do not offer free returns but we do offer PREPAID returns for the fee of £2.80 which will be deducted from your order when the return is processed. You can track your return via the Royal Mail site - make a note of your reference number.
If you do not wish to use the Pre-paid service and wish to arrange your own, please complete the return slip, original invoice and your item/s and send to the below address:
What About This
C/O The Office Rocks Ltd
PLEASE READ THE FOLLOWING TERMS BEFORE RETURNING
- Returns must be made within 14 days of the date shown on your dispatch note
- Items must be unworn, unwashed and complete with original packaging and tags
- Returns will not be processed without a return form
- Original postage & packaging costs will be deducted from your refund
We highly recommend using the Pre-Paid tracked service so you can track the whereabouts of your return. What About This cannot be held responsible for the loss of your return.
Please note, any returned items with visible stains, pet hair or scents to them such as cigarettes or perfume will not be refunded. Acceptance of returns is the discretion of the What About This returns team and each item will be inspected when they arrive back to us. We hope you appreciate this is for the benefit of our customers.
All of our items are checked thoroughly before dispatch and lovingly packed, however in the unlikely event an item is faulty, the normal returns procedure will apply and a full refund will be given. If your item is faulty, please email email@example.com before returning your goods.
What About This do not refund postage and packaging, and we do not offer free returns.
We aim to process refunds within 48 hours of receipt back into our central warehouse.
For any enquiries relating to your refund, please email firstname.lastname@example.org
Exchanges can be made within 21 days of receipt for a different item. The item(s) must be returned unworn and still in the original packaging. We aim to process exchanges within 48 hours of us receiving the returned item/s. We do not charge postage on exchanged items.
Overseas Refunds & Exchanges
What About This offer refunds to all customers, however we currently do not offer exchanges on overseas purchases.