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Delivery & Returns


We are currently offering the following shipping options:

UK Saver Delivery  – £1.99: 3-5 working days

UK Standard Delivery  – £3.99: 2-3 working days

Next Day Delivery (Orders placed before 2pm) – £5.99

Please note – a signature will be required on delivery



We hope you love your purchase but we understand there are reasons you may wish to return your item/s.  To return an item:

  • Complete the returns form included with your delivery
  • Include this with your returned item/s and original packaging and securely wrap
  • Return to:

What About This
C/O The Office Rocks Ltd
North Dock
Sunderland Marina

*We recommend sending by recorded delivery


  • Returns must be made within 14 days of the date shown on your dispatch note
  • Items must be unworn, unwashed and complete with original packaging and tags
  • Returns will not be processed without a return form
  • Original postage & packaging costs will be deducted from your refund


Please note, any returned items with visible stains, pet hair or scents to them such as cigarettes or perfume will not be refunded. Acceptance of returns is the discretion of the What About This returns team and each item will be inspected when they arrive back to us. We hope you appreciate this is for the benefit of our customers.

All of our items are checked thoroughly before dispatch and lovingly packed, however in the unlikely event an item is faulty, the normal returns procedure will apply and a full refund will be given. If your item is faulty, please email before returning your goods.

What About This do not refund postage and packaging, and we do not offer free returns.

Return postage is the customers responsibility, however we recommend sending your goods back to us using a method of recorded delivery.

We aim to process refunds within 14 working days of receipt back into our central warehouse.

For any enquires relating to your refund, please refer to the contact us page of the website. 


Exchanges can be made within 14 days of receipt for a different item, this must be specified via email to check we have availability. Please email with your preferred item and size. The item(s) must be returned unworn and still in the original packaging. We aim to process exchanges within 2-3 working days of us receiving the returned item/s. We do not charge postage on exchanged items.

Returns Address

Returns, What About This, C/O The Office Rocks Ltd, North Dock, Sunderland Marina, Sunderland, UK, SR60PW

Overseas Refunds & Exchanges

What About This offer refunds to all customers, however we currently do not offer exchanges on overseas purchases.

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